We like to keep things simple, and that goes for shipping, too. That's why we offer a flat rate of $5.99 for every order, regardless of how heavy it is or how far it's traveling. We ship to anywhere in the United States, including Alaska and Hawaii, via USPS Priority Mail. Your package should arrive within three days after it has been prepared and shipped. Because we handmake every order as they come in, fulfillment may take two or three days, making the total time between ordering and delivery around one week. You will receive a tracking number as soon as your order ships so you can follow your package and know exactly when to expect it.
Shipping in Warm Weather
During warmer months, there is an increased chance of some products melting while in transit. To combat this, we line our boxes with insulated wrap and package with a reusable cool pack (bonus!) at no additional cost to you. Also, orders will only ship on Mondays, Tuesdays and Wednesdays to ensure delivery by Saturday. We don't want your products sitting in a hot mail truck for an entire Sunday! If despite these precautions an item you order still melts, leave it sealed to avoid spilling and set it in the freezer for a little while — it will harden up and be just as good as before :)
Please make sure someone is home when your package arrives so it is not sitting outside in the heat. Consider having it delivered to your office if you will be at work. Do not leave your package in the car.
Melted Body Butter
Melting will not affect the quality of your body butter. It will still be super moisturizing but its texture will change. Our body butters are whipped, meaning they're made with tiny air bubbles to make them soft and fluffy. When they melt, these air bubbles collapse and the body butter will have a firmer consistency once solidified. The lack of these air bubbles also decreases the product's volume so the jar may appear less full. If you'd like, you can easily restore the fluffiness of a melted body butter by pouring it into a mixing bowl, setting it in the freezer until solid, then re-whipping it with an electric mixer.
Melted Product Policy
We do not replace products that have melted because they are still usable. If a product melts and leaks through its sealed packaging, contact us promptly so we can resolve the issue.